free spinsPrivacy Policy

This page describes what we collect when you use free spins and how we keep that data protected. When you register for an account, deposit funds, place entries on Liga 1 or Piala AFF matches, engage with our live-dealer tables, or spin our slot games, you share personal information with us. Our privacy practices reflect our commitment to transparency and your right to understand how your data flows through our systems.

We at free spins collect information necessary to operate your account, process payments, verify your identity, and comply with applicable law. We do not sell your personal data to third parties for marketing purposes. Your information is shared only with payment processors, identity verification partners, and service providers who support our platform operations.

The sections below outline our data collection, use, retention, and your rights under this policy.

Information We Collect on free spins

We collect several categories of information from you when you interact with our free spins platform. First, we gather account registration data: your full name, email address, phone number, date of birth, and government-issued ID number. This information is mandatory for account setup and identity verification. Second, we log payment details: your preferred deposit and withdrawal methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account identifiers), transaction amounts, and timestamps. Third, we record behavioral data: your login history, the games you access (sportsbook fixtures like Liga 1 and Piala AFF, live-dealer tables, esports markets like Mobile Legends, Free Fire, PUBG Mobile), your entry amounts, and your account activity patterns.

Fourth, we collect technical information: your IP address, device type, browser version, operating system, and connection timestamps. Fifth, we gather location data derived from your IP address — this helps us understand regional usage patterns and ensure compliance with jurisdiction-restricted service availability. Sixth, we capture communication records: any messages you send to our support team, live-chat transcripts, and email correspondence. Finally, we may record cookie and tracking data from your browser to improve your experience on free spins.

How We Use Your Data on free spins

We use your personal information for core platform operations. Your registration data and government ID are used to verify your identity and confirm your eligibility to open an account on free spins. Your payment details are processed by our payment partners to confirm deposits and authorize withdrawals to your preferred method. Your activity history helps us calculate your weekly cashback, determine your loyalty tier (Bronze, Silver, Gold, Platinum, Elite), and track your referral bonuses.

We also use your data for compliance and fraud prevention. Your information is cross-referenced against sanctions lists and known fraud databases to ensure our free spins platform operates legally and safely. We monitor your account for suspicious activity — rapid deposits followed by immediate large withdrawals, unusual geographic logins, or patterns inconsistent with your account history. If we detect potential fraud, we may place your account under review or restrict access pending investigation.

We use your communication data to respond to your support requests. If you contact our team in English via email or live chat, we store your message and our response to address issues, explain policies, or troubleshoot technical problems. We may also use aggregated, anonymized data to analyze platform trends, measure the popularity of different games (sportsbook vs. live dealers vs. slots vs. esports), and improve our free spins interface.

Third-Party Data Processors

Our free spins platform relies on third-party service providers to deliver complete functionality. Payment processors (the companies handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to confirm transactions. These providers operate under their own privacy policies and data-protection contracts with us. We do not control how they handle your data beyond contractual requirements — we recommend reviewing their policies directly.

Identity verification partners receive your government ID and personal details to confirm your identity. These companies use automated systems and manual review to cross-reference your information against official records. Once verification completes, many partners delete your data according to their retention schedules; we retain verification confirmation records on our free spins servers for compliance purposes.

Our live-chat and email support systems are hosted by third-party service providers who store transcripts and messages. Cloud hosting providers maintain our servers and databases. Analytics providers (like Google Analytics, if enabled) receive aggregated browsing data from our free spins website. We contractually require all processors to protect your data and not share it for their own marketing purposes.

Your privacy on free spins is a shared responsibility — we control what we collect and how we use it, but third-party processors help us operate safely and securely.

Data Retention and Account Closure

We retain your personal data as long as your free spins account is active. Account activity includes logins, entries, deposits, withdrawals, and support interactions. If your account remains inactive for 90 days, we may mark it as dormant but continue to retain your data. If you request account closure, we retain your data for an additional 12 months for compliance, dispute resolution, and fraud investigation purposes. After 12 months, we securely delete or anonymize most personal information — however, we may retain aggregated statistics and anonymized behavioral data indefinitely.

Transaction records (deposits, withdrawals, entries placed) are retained longer — typically 7 years — to comply with financial regulatory requirements. Identity verification records may be retained for similar periods. If a legal dispute or investigation involves your free spins account, we may retain all data related to that matter for the duration of the process and for an additional period afterward.