free spins Terms of Use
When you open an account on our free spins platform, you agree to these terms of use. We set out the conditions under which you may access our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). These terms govern account creation, deposits, withdrawals, bonus eligibility, dispute resolution, and your legal standing as a member on our platform.
Our free spins service is available only where applicable local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's legal requirements. By opening an account, you confirm that you are of legal age in your jurisdiction and that your use of our platform does not breach any local law or regulation.
Please read these terms carefully. If you do not agree, do not create an account on our free spins platform.
Account Opening and Eligibility on free spins
To create an account on free spins, you must provide accurate personal information, including your name, government ID number, email address, and phone number. We verify this information through our KYC (Know Your Customer) process, which typically completes within one business day. You are responsible for maintaining the accuracy of your account details. If your personal information changes, you must update it in your account settings immediately.
Your free spins account is personal and non-transferable. You may not share your login credentials with anyone, and you are solely responsible for activity on your account. We will not access your account on your behalf, and you assume full responsibility for any activity occurring under your credentials. If you suspect unauthorized access, contact our support team immediately.
We reserve the right to suspend or close any account that violates these terms, engages in fraudulent activity, or breaches applicable law. Prohibited activities include using automated software to access our platform, creating multiple accounts to circumvent promotional limits, colluding with other users, or attempting to manipulate game outcomes. Violation of these prohibitions results in immediate account closure and forfeiture of any account balance.
Deposits and Payment Methods on free spins
Our free spins platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). You may only deposit funds that you own. We do not accept deposits from third parties or stolen payment methods. When you deposit, you confirm that the payment method is yours and that the transaction is legal in your jurisdiction.
Deposits credited to your free spins account are final — we do not reverse deposits under normal circumstances. If you believe an erroneous deposit has occurred (e.g., duplicate charge, wrong amount), contact our support team within seven days with your transaction ID and supporting evidence. We investigate disputes and may issue a refund if the error is confirmed on our end.
Your free spins account balance is held in trust for your use on our platform. You may not demand withdrawal of unused bonus credit — bonus funds are valid only for engagement within our games and cannot be converted to cash. However, any cashback earnings, referral bonuses, or promotional credits that convert to real balance (once terms are met) may be withdrawn following our standard withdrawal process.
Withdrawals and Processing
To withdraw from your free spins account, you submit a withdrawal request through your account dashboard. You must withdraw to the same payment method you deposited from — we do not transfer to external accounts. Withdrawal requests are subject to verification review, which typically takes 2–4 hours during business days. Once approved, funds are transferred to your payment method according to standard processing timelines: e-wallets (mobile banking, local payment, online payment, e-wallet) usually within one business day; bank transfers typically one to two business days.
We reserve the right to delay or decline any withdrawal if we detect suspicious activity, if your account is under investigation, or if the withdrawal violates our terms or applicable law. If your withdrawal is delayed, we notify you by email and provide the reason. Legitimate delays are typically resolved within 48 business hours. If a withdrawal remains under review beyond this window, contact our support team for an update.
We process withdrawals on free spins in good faith, subject to verification and applicable law compliance.
Promotions and Bonus Terms
Our free spins welcome offer is available to new account holders who complete verification and make a qualifying deposit. The bonus value is not fixed — it varies based on current promotional terms. We display the exact bonus amount before you confirm your deposit. Welcome bonuses are subject to eligibility checks: your account must be at least one day old, your deposit must come from a verified payment method, and you must not have received a prior welcome bonus on any account linked to your payment method.
Weekly cashback on free spins is calculated every Monday based on your net losses across all games during the prior week. Your tier determines your cashback percentage. Cashback is credited automatically to your account with no wagering requirement — you can withdraw it or use it immediately. If your account is suspended or under investigation, cashback processing is paused until the issue resolves.
Referral bonuses are available when you invite a friend to open a free spins account. Both you and your friend receive bonus credit once your friend completes verification and meets minimum activity requirements (typically one deposit and one game entry). Referral bonuses are not stacked — we credit each referral pair once. Referral abuse (inviting the same person multiple times, using multiple accounts to generate referrals, or coordinating with others) results in forfeiture of all referral bonuses and potential account closure.
Seasonal promotions run throughout the year and are applied automatically to eligible accounts. We announce active promotions in your account promotions feed. Seasonal offers are not cumulative with welcome bonuses — if you have already received a welcome bonus, you are ineligible for overlapping seasonal welcome promotions. However, you remain eligible for all other seasonal offers (enhanced cashback, extended bonus windows, tier-specific promotions).
Dispute Resolution and Complaints
If you believe an error has occurred on your free spins account, contact our support team with your account ID, transaction ID, and a detailed description of the issue. We investigate complaints and respond within one business day during office hours. Our team can review transaction history, verify cashback calculations, and address account access issues.
If you are not satisfied with our response, you may escalate your complaint to our complaints officer. We maintain a record of all escalated disputes and provide a formal response within three business days. If your concern remains unresolved, you may pursue remedies available under applicable law in your jurisdiction. We do not promise any specific outcome; all disputes are evaluated on their individual merits.
We do not accept liability for events beyond our control (system outages, payment processor failures, internet interruptions). We maintain backup systems and monitoring to minimize service disruptions, but we do not guarantee continuous, uninterrupted access to our free spins platform. If a technical issue affects your account activity, contact our support team immediately with details. We investigate and, if the issue is confirmed on our end, take reasonable steps to resolve it.
Jurisdiction and Legal Compliance
Our free spins service is available only where applicable local law permits. We do not claim to be licensed, regulated, or approved by any government authority. By accessing our platform, you confirm that your use is legal in your jurisdiction and that you accept full responsibility for verifying your local legal standing. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are responsible for understanding their own local regulations regarding online gaming and sportsbook engagement.
We comply with standard data protection practices. Your personal information (name, ID number, contact details, payment method) is encrypted and stored securely. We retain transaction records for compliance and dispute resolution. Your data is not shared with third parties except as necessary for payment processing or legal compliance. If you have concerns about your personal data, you may request access, correction, or deletion by contacting our support team.
These terms are governed by applicable law in the jurisdiction where our service operates. Any disputes arising from your use of free spins are resolved through the processes outlined in these terms and applicable law. We encourage you to review our Privacy policy and Legal notice for additional information on data handling, platform operation, and your legal rights.
By creating an account on free spins, you acknowledge that you have read, understood, and agree to these terms of use. Your continued use of our platform constitutes acceptance of these terms. If these terms are updated, we will notify you by email or account notice. Your continued access after notification constitutes acceptance of the updated terms.